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“Customer Service is not a destination. It is always be a commitment, a process of getting better”
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COMPANY PROFILE:
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Infoage Technologies is specialized in innovative IT solutions and complex software projects development. Our company combines fundamental algorithmic research activity with practical applications in programming, web development & integration, multimedia development, custom IT systems design, testing and consulting. Through this tight integration of basic and applied activities, we managed to be at the forefront of the IT process.
Infoage Technologies was established in 2002 with a customer centric approach to provide affordable solutions for organizations seeking web solutions, digital media solutions and design solutions that would be competitively prices and simple to maintain.
Every solution provided by us is unique and innovative. Our approach has been always customer and market communication centric. We create solutions keeping your target consumer and audience in mind.
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Our vision:
Infoage Technologies is to provide value based quality services to our customers, which adhere to the required professional standards of providing valuable and best services. Our focus is at providing international facilities and ambience to our employees so that they can perform their best. Our company promises to accomplish the targets with the hard efforts of the workforce, which intends to achieve great and tremendous success.
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Our mission:
Infoage Technologies mission Is to provide international, superior, professional and best quality services to the Customer. We aim at achieving success through climbing heights of difficulties in our tasks. These heights are promised to be achieved by sincere efforts and our required attention at well being of our valuable assets i.e. our employees.
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About Us:
We have entered the age of digital technology. Computer exists everywhere from a small kiosk to giant corporate house. Amongst all the sectors, information technology is following and will pave a path for faster growth. Infect e-business is becoming the most favored word with corporate as it took over from traditional business practices. A clear perception of the growing requirement of the corporate world in the area of IT has enabled Infoage Technologies to develop programs of specific relevance for the present and the future. Infoage Technologies is a leading solution provider for Internet based applications.
Established in 2001, The Company has been promoted by some highly experienced Professionals dedicated to provide total IT solutions under one roof. It possesses not only the latest technology gadgets but also the most knowledgeable and experience hands to offer most user friendly customized solutions.
Infoage Technologies provides high quality on site services for software development and the end users on a broad range of hardware & software platforms and latest technologies. Within the first year of its operations, Infoage Technologies has carved a niche for itself in
the IT industry and has increased its business by acquiring some major domestic projects. No doubt the company has been able to make a name for itself in a relatively short span of
time only because of its ability and commitments to ensure customer satisfaction by rewarding quality work on right time and in a right manner.
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SERVICES:
Desktop/Web Design & Development Services Infoage Technologies brings a wide range of Desktop/Web Solutions to cater tailor made solutions required by different organizations. Providing a full range of Desktop/Web solutions including high-class Desktop/Web site development, flash design, custom web programming for complex solutions, corporate identity design, e-commerce solutions, Practice Management Systems, Knowledgeable Management Systems, Human Resource Management and Process Management System for Call Centers(All Software required by the call center industry),and also we deal with S.E.O. (Search Engine Optimization)services …
Custom Software Development & Design.
Infoage Technologies has delivered hundreds of cost effective and high-quality software solutions for a wide range of industries and domains. These solutions include consumer and business consulting, software development, knowledgebase development, e-Commerce storefront, intranet/extranet, website/web portal designing and development, web marketing, interactive multi-media presentations retail manufacturing, healthcare, real estate, community services and many others.
Programming Services Outsourcing.
Infoage Technologies is a leading custom software development and outsourcing company in its field. Some of the World's most successful Independent Software Vendors (ISVs) have relied on our unique software outsourcing experience to get their projects done on time and within budget.
Packaged Software Solutions.
We make use of our strong software expertise to design and develop powerful and reliable tools targeted at different business domains.
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Company Services
We provide all the range of services required by a successful business
Software integration of a modern company:
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assessments
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project requirements gathering
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project analysis
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strategic software infrastructure consultancy
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software design
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software development
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quality assurance and quality control
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project management
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ADVANTAGES:
Our competence and experience ensures that we deliver excellent services and products to our customers. We employ only experienced professionals with a wide spectrum of knowledge and skills.
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At Infoage Technologies we are proud of our high quality standards. These standards allow us to provide our customers with reliable and error-free software applications, regardless of complexity. Our top-notch developers use the latest software methodologies and technologies. This means that they can concentrate on our clients' business goals and keep
them involved in every stage through the entire project. Our meticulous approach has helped us build our excellent track record with no failed or Aborted projects. Infoage Technologies products are currently in use by people including government and private sectors, in both B2C and B2B segments. Our ever-growing list of satisfied clients bears ample testimony to the satisfaction and customer delight we deliver across our wide variety of clients. We have deployed a wide range of technologies and developed significant proprietary knowledgebase of our own. We at Infoage Technologies take immense pride in having in depth knowledge and domain expertise in all the areas of our business. Infoage Technologies boasts of highly qualified, motivated and experienced personnel with defined expertise & skill sets. We adhere to very stringent, industry standard processes to ensure timely & cost effective delivery of our services, consistently to our clients. We are very adept in adapting to new age technologies and making products and services out of them for our clients.
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Viewpoint
The business philosophy of the company is to lay emphasis on Human Values and Personal Relations. 'At Infoage Technologies - Technology meets emotions and limits are higher than the sky.' Great stress is laid on proper communication, transparency and human relations, which forms an integral part of the corporate culture. At Infoage Technologies, we not only develop products but we develop relationships.
We at Infoage Technologies Net believe in teamwork. With every new day the quest for acquiring new competencies continues. Forever searching, experimenting, innovating, learning, moving ahead with our sincere efforts and dedication, shaping the future, and challenging our competencies to create new opportunities, is a never-ending process in the company.
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Quality Control System:
PICD Cycle: Planning, Implementation, Check & Control, Deploy Human Resource Policies The Infoage Technologies believes most valuable assets are its people. Hence HR policy is implemented understanding the various career and personal needs of the professionals with the company. The Company firmly believes that people drive the business and they are the ones who would lead it in the 21st century.
PICD
- Product/Process
- Customer Feed Back
- Test, Audits
- Productivity & Results
- Logic & its Approach
- Custom Development
- Soft skills and Behavioral training
- Process
- Test, Audit
- Test Exam
- Feed back
- Performance Review
- Updating Logic & its approach
- Performance Parameters
- Control Systems
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The Infoage Technologies has understood the way to success, which is through continuously innovating and developing creative solutions for clients. The Company trains its professionals through various internal training programs. These make the company a technology aware company.
The Infoage Technologies regularly recognizes and rewards its employees on performance. This is supplemented with informal events among the company. One of the most important features of HR policy is the Company’s employment exchange program. The Company encourages developers to work with national as well as international companies. This keeps employee’s spirits high and they work towards gaining benefits of this exclusive program.
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TECHNOLOGIES
We can proudly claim that our business is everything software development. Our company successfully delivered products using this cumulative skill set:
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Operating System
NT/2000/XP/Vista
Linux
Languages & Technologies
C,C++,VB,VB.net,C#,ASP.net
Java Mostly Server-side oriented know-how
JDBC, Hibernate, network, JMS, JSP
COM / ATL
Java script /DHTML
C# /ASP.NET Win Forms Preferred development platform
Perl / Mason
Databases
SQL Server(2000,2005)
Our primary database. Incl. C extended stored-procs; replication
Oracle Including replication
Application Servers
J2EE / Resin, HPAS
.NET
Apache
Telephony
Cisco AVVID
Call Manager 3.3, phone XML services, SCCP, RTP, internal database structure
TAPI
JTAPI
LDAP
Protocols
TCP/IP We use protocols analyzers frequently to understand the behavior of the network apps we write; Win Socks
RTP Real Time Protocol, G.711
SCCP Cisco Skinny Client Protocol for IP Phones
HTTP
Other
Oracle Applications; and many other applications as per Project requirement.
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Few Products from Our Workshop:
Predictive/Progressive Dialer
This is a telemarketing dialer designed to provide a complete solution for outbound power dialing. This Predictive/progressive dialer software program is perfect solution for telemarketing. Used with digital phones for agents, this Dialer connects to the server via LAN and auto dials for agents from a pre-loaded campaign database. The Dialer is considered a progressive dialer because calls are made sequentially and agents hear
the call ring out before the called party answers.
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class="bol"ACD (Automatic Call Distribution)
Automatic Call Distribution (ACD) functionality which is processes Outbound calls and distributes them to awaiting agents. Using the Dialed Number Identification Service (DNIS), which is a telephone network service, the system can offer 'screen pops' of customer account information to awaiting agents. Additionally, this software allows recording agents conversation……
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IVR Application
IVR (Interactive Voice Response) functionality that enables call centers to automate routine inbound call tasks. For instance, automated message can be recorded and played to the inbound call like “Press 1 for English, Press 2 for Hindi”. IVR enables calls to be routed to the appropriate party without human intervention. Inbound callers can also be prompted to enter digits in order to be properly identified and routed to the appropriate ACD group.
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Call Blending Software
Call blending is a term used to describe a call center with agents that are able to both receive inbound calls as well as make outbound calls through a predictive dialing engine
When an agent is assigned to both inbound and outbound campaigns, they will handle whichever calls are given the highest priority first. The campaign speed will adjust as the call flow types change. In times of slow inbound call flow, blended agents will be able to complete outbound calls. Blended call centers are capable of improving agent productivity and occupancy rates tremendously.
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Virtual Call Center Software
This is the concept to centralized different geographic locations into a single geographic location Whether you’re placing outbound calls, receiving inbound calls, or doing a bit of both, a virtual call center is an ideal solution for business’ that operate multiple centers and locations but wish to have centralized management and control.
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Call Center Quality Monitoring Application
This call center application supervisors to silently monitor multiple agent desktop activities. The process is seamless and can’t be detected by agents. Supervisors can use for training, security and quality monitoring purposes. Call center supervisors are also able to listen to and/or record phone conversations with the standard digital voice recording agent monitoring utilities at the same time they are viewing the agent’s desktop activities. Supervisors can silently view as many agent desktops as is possible to be effective.
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Auto Dialer Software
This is standalone automatic dialer that enables business to broadcast phone messages without the use of call center agents.
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CRM (Customer Relationship Management)
This software design for improve the sales and better manage customer relationships. There are two common functioning area of this CRM software: 1) Sales Force Automation 2) Customer Service/Support. Sales Force Automation (SFA) solutions are designed to help sales organizations manage their sales processes. This SFA packages help a sales representative organize their sales contacts…. Customer Service/Support (CSS) This part of the solution designed to help facilitate customer interactions with a help desk or a service and support representatives.
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Educational Organization Management System
Hotel Management
Tour & Travel Manager
Library Management Software
Digital Library
Inventory Control System
Accounting Software
Call Center Software
Hospital Software
Some other Business applications & Small games.
Design web sites
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